How Customers Sign Up and Get Their Pass | Passtastic Help
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How Customers Sign Up and Get Their Pass

The customer journey

When someone scans your QR code or taps your link, here's what they experience:

1. They open your sign-up page

The page shows your card design and branding. It automatically appears in the customer's browser language (if supported).

2. They fill in their details (if you enabled data collection)

Depending on your card settings, they may be asked for their name, email, phone number, birthday, or any custom fields you've set up. They also agree to the privacy policy.

If data collection is turned off, this step is skipped — they go straight to installing the card.

3. They add the card to their wallet

Two buttons appear: Add to Apple Wallet and Add to Google Wallet. The customer taps the one that matches their phone.

  • Apple Wallet — the card preview appears, and they tap Add in the top-right corner
  • Google Wallet — they confirm adding the card when prompted

The card is now saved in their wallet app and accessible anytime from their lock screen or wallet.

4. PDF fallback

If a customer's device doesn't support Apple or Google Wallet, they can download a PDF version of the card instead. The PDF includes a QR code that your scanner can read.

How to share your sign-up link

You share the sign-up page with customers through your card's Share tab. Options include:

  • QR code — print it as a poster, countertop display, or sticker. Customers scan it with their phone camera
  • Direct link — copy and paste into social media, emails, or messages
  • Website embed — copy a code snippet to add Apple & Google Wallet buttons to your website
  • Direct wallet links — separate links for Apple Wallet and Google Wallet specifically
  • Marketing materials — download ready-made posters and stickers with your QR code

What if someone signs up from their phone?

If a customer is already on their phone (e.g., they tapped a link in an Instagram post), the QR code step is skipped. They see the sign-up form directly and can add the card to their wallet right from the page.

Membership cards (validation code)

For membership cards with restricted access, the flow is slightly different:

1. You create a customer in your dashboard and get a unique validation code.

2. You share the code with the customer (in person, by email, etc.).

3. The customer opens your sign-up link, enters the validation code, and adds the card to their wallet.

This prevents anyone from signing up without your approval.

Common sign-up issues

Customer says they don't see the card in their wallet

  • Apple: Make sure they tapped "Add" in the top-right corner of the card preview. If they dismissed it, they can try the link again.
  • Google: Make sure they completed all steps in the Google Wallet app.

Customer is on a device without Apple or Google Wallet They can use the PDF fallback — a downloadable version of the card they can show on screen or print.

"This account has reached the limit" Your plan's card issue limit has been reached. Upgrade your plan to continue issuing cards.

Customer runs into a sign-up issue repeatedly Ask them to try a different browser, clear their cache, or use the direct wallet link (Apple or Google) instead of the QR code. If the problem persists, contact support.