Question 1

Do my customers need to download an app?

Accepted Answer

No. Cards go straight into Apple Wallet and Google Wallet. Customers scan a QR code, fill in their details, and the card appears in their wallet in seconds. No app store, no downloads, no friction. Your own loyalty app opens from the card too — nothing to download.

Question 2

What's included in the 14-day free trial?

Accepted Answer

Everything. You get full access to all features on your chosen plan — no limits, no watermarks. Build your cards, invite your team, start collecting customers. No credit card required.

Question 3

What happens after 14 days?

Accepted Answer

Your trial ends and you choose a plan to continue. All your cards, customers, and data stay exactly as they are — nothing gets deleted. If you don't subscribe, your account is paused but your data is kept for 30 days.

Question 4

Can I cancel or change plans anytime?

Accepted Answer

Yes to both. No contracts, no cancellation fees. Upgrade, downgrade, or add locations and scanners anytime from your dashboard. Changes take effect on your next billing cycle.

Question 5

What types of loyalty programs can I create?

Accepted Answer

Six types: stamp cards, points programs, multi-tier VIP programs, membership cards, coupons, and coupon-to-loyalty conversions. You can run multiple programs at the same time — for example, a stamp card for coffee and a VIP membership for regulars.

Question 6

Do I need technical skills to set this up?

Accepted Answer

None. Our no-code builder walks you through everything. Most businesses go live in under 5 minutes. You pick a card type, add your branding, print a QR poster, and you're ready.

Question 7

How do my customers sign up?

Accepted Answer

They scan a QR code (at your counter, on packaging, on your website) or click a link you share. They enter their name and email, and the card installs directly in their Apple or Google Wallet. You can also embed a sign-up button on your website.

Question 8

Can I use Passtastic in my language?

Accepted Answer

Yes. Sign-up pages, QR posters, and customer-facing cards are available in 11 languages: English, Spanish, Portuguese, French, German, Italian, Dutch, Polish, Turkish, Arabic, and Ukrainian. The language is set automatically based on your customer's device.

Question 9

I have multiple locations. Which plan do I need?

Accepted Answer

Single Location is for one store. Multi-Location includes 3 locations with the option to add more anytime. Groups & Brands starts with 10+ locations at a lower per-location cost, plus an onboarding call and a named contact. Running a larger chain or several brands? Enterprise is built around you — use Talk to sales. Not sure? Start with Multi-Location — you can always upgrade.

Question 10

I run a marketing agency. Can I manage client accounts?

Accepted Answer

Yes. You can manage multiple client businesses from one account, each with isolated data, branding, and customers. Your clients never see each other's data. Multi-Location supports up to 2 organizations, and Groups & Brands offers unlimited.

Question 11

How secure is customer data?

Accepted Answer

Very. All data is encrypted in transit and at rest. We're GDPR and CCPA compliant, and you can erase a customer's data whenever they ask. You own your data — export it anytime on Multi-Location and above.

Question 12

What if I need help setting things up?

Accepted Answer

All plans include email support and our Help Center with step-by-step guides and onboarding videos on YouTube. Multi-Location adds priority support. Groups & Brands adds an onboarding call, training materials for your staff and a named contact on chat and email. Enterprise gets an account manager on the phone and regular strategy meetings, and our team builds your integrations and moves your members and data over.

Loyalty Cards

Get Paid UpfrontNEW

Multi-Location

Campaigns

Your own loyalty app

Messages & Rewards

Customers

Scanner App

Connect Your Tools

Coffee Shops & Cafes

Restaurants & Bars

Salons & Spas

Sports & Fitness

Retail Shops

Simple plans that scale with your locations.

Every plan includes your own loyalty app.

Got more locations or scanners?

Tell us about your stores.