Do I need a POS system?

No. Passtastic works independently — you don't need any POS hardware or integration to run your loyalty program.

Your staff uses the free Passtastic Scanner app on any phone or tablet (iPhone, iPad, Android). The customer shows their wallet card, your staff scans it, and stamps/points are added instantly. It doesn't replace or connect to your cash register — it runs alongside it.

How do I track usage without a POS connection?

Every scan is logged with a timestamp, device name, and customer details. You can see all activity in:

Insights — overview of stamps issued, rewards earned, active customers
Locations → Report tab — scan activity per device and location
Customers — individual customer history and transaction log

This gives you full visibility into your loyalty program without needing it tied to your POS.

Connecting to other tools via Zapier

While Passtastic doesn't plug directly into POS systems, you can connect it to 7,000+ apps through Zapier — including CRMs, email tools, and spreadsheets.

When something happens (a customer adds your card, earns a reward, etc.), Passtastic sends the data to Zapier, which passes it to your other tools automatically.

Common setups:

New customer → add to Mailchimp or Brevo email list
New customer → add a row to Google Sheets
Reward earned → send a thank-you email via Gmail
Card redeemed → update your CRM

See the Connect Zapier guide for step-by-step setup.

How is Passtastic different from POS loyalty programs?

POS-based loyalty (like Square Loyalty or Toast) is tied to their hardware and payment system. Passtastic is different:

No hardware needed — uses your staff's phones or tablets
Works in Apple & Google Wallet — customers don't download an app
Push notifications — reach customers on their lock screen
Works with any POS — or no POS at all
You own the customer data — export anytime, connect to your own tools

The trade-off: stamps and points aren't added automatically at checkout. Your staff scans the customer's card separately — it takes a few seconds.

Common questions

What POS systems do you connect with?

Passtastic doesn't have direct POS integrations. It works independently via the scanner app. You can connect to other tools through Zapier webhooks.

If it isn't connected to our POS, how do we control usage properly?

Every transaction is logged in the scanner report — who was scanned, when, by which device. You can also set fraud protection rules (minimum time between stamps, max points per hour) in Locations → Scanners when editing a device.

Can we automate stamp/point adding based on purchases?

Not directly from a POS system. Your staff scans the card manually. For online orders, you can add stamps/points from the Customers page in the dashboard.

Will you add direct POS integrations in the future?

We're always exploring new integrations. If you have a specific POS you'd like to see supported, let us know through the contact page.