Managing Your Locations

What the Locations page is for

Open Locations from the left menu. This is where you manage every shop, café, or site you run. Each shop owns its own address, scanners, sign-up QR and numbers — so you can see exactly how each one performs.

If you only have one shop, you land straight inside it. If you run several, you see a list of shops to choose from.

The shops list

Each shop shows as a card with its name, a status badge (Main, Open, or Paused), its address, and three quick numbers: new customers (30d), total sign-ups, and scanners.

At the top you have two tabs:

• Shops — the list of your locations (this is the default).
• Activity — every scan across your shops, cards and scanners in one feed.

Use the All / Active / Paused / Removed filter to narrow the list, and Compare locations to put your shops side by side — new customers, coming-back rate and rewards per location. Removed shops live under the Removed filter, where you can restore them.

Inside a shop

Click a shop to open it. You'll see:

• How this shop is doing — New customers (30d), Sign-ups (all time) and Scanners. Tap See full insights for the deep dive.
• Programs running here — the loyalty programs active at this shop. Your Main location runs every published program via your main link; other shops run only the programs you turn on there. Each program has a Poster button to print or share its sign-up QR.
• Scanners — the tablets or phones at your registers (see below).
• Address — set the shop's address to power Nearby reminders, so your card can gently buzz customers when they're close by.

To rename a shop, change its address, or pause it, use Edit location at the top of the shop. To close a shop for good, open the ⋯ menu next to Edit location and choose Remove shop (see the FAQs below).

Scanners

A scanner is the device at each register that stamps cards and adds points. Scanners are shared across your whole business — one key per tablet.

In the Scanners section of a shop you can:

• Add a scanner — creates a login key. Enter that key on the tablet to sign it in.
• Show key — reveal a device's key again later to copy it.
• Open Scanner settings to limit which cards it accepts, set a wait between stamps, cap points per hour, or add labels.
• Revoke key — signs a tablet out immediately.

For the full device setup (installing the app and signing in), see Add a scanner device.

Switching between shops

When you're on the Locations page, a location picker appears in the top bar. It shows the shop you're viewing (or All locations for the list). Open it to jump straight to any shop, or choose Add a location to open a new one.

Adding scanners and shops as you grow

At the bottom of each shop, under Growing? Add the right thing, you'll find two cards:

• Add scanner — another device for this shop.
• Add another site or shop — a separate shop with its own address, numbers and scanners.

There's no pushy upsell — the price only shows at the moment you add. When you click, a calm confirmation opens:

• If it's included in your plan, it says so plainly — nothing to pay.
• If you're beyond what your plan includes, it shows the exact monthly price (prorated from today) before you confirm.

Buying an add-on is an owner action. If your plan doesn't offer extra locations at all, the confirmation points you to upgrade your plan instead. See Understanding plan limits for how limits work.

:::faq Why can't I add programs at my Main location? Your Main location is the catch-all — every published program automatically runs there via your main link, so there's nothing to turn on or off. Other shops let you turn specific programs on and off, each with its own poster and sign-up numbers. :::

:::faq What happens when I pause a shop? Pause is for a temporary close — a holiday, a renovation, a seasonal break. While a shop is paused, anyone who scans its sign-up poster/QR sees a friendly "temporarily closed" page instead of signing up, so no new customers are attributed to it. Everything else keeps working: scanners, redemptions and running programs are unaffected, and existing customers can still earn and redeem there. The shop stays in your list (with a Paused badge) and still counts toward your location limit — it's still your shop, held ready. Reopen it anytime from Edit location. To free up a location slot, remove the shop instead. :::

:::faq What happens when I remove a shop? Remove is for a permanent close. Open the ⋯ menu next to Edit location and choose Remove shop. Before it's removed, we show you exactly what will happen: the shop's scanners move to your Main location and any programs running there stop. The shop then leaves your list and frees up a location slot on your plan. Its history stays in your reports, and nothing is lost — you can bring it back anytime from the Removed filter with Restore (restoring re-checks your plan limit, just like adding a shop). Your Main location can't be removed. :::

:::faq Do scanners belong to one shop? Scanner logins come from one pool shared across your whole business. You assign each device to a shop, but the count you see ("X of Y used") is business-wide, not per shop. :::

:::faq Why does adding a scanner or shop show a price? Your plan includes a set number of scanners and locations. Within that allowance there's nothing to pay. Beyond it, extra scanners and shops are a small monthly add-on — and the price is shown before you confirm, never as a surprise. :::

:::cta Ready to open your next shop? Add it from your Locations page in a couple of clicks. | /create-campaign | Go to your dashboard :::