Your customers' Instagram DMs, next to their loyalty card.
Once Meta approves Passtastic, you'll connect your Instagram professional account and answer customers' DMs in one Inbox for all your chats, with their card beside the chat. You keep your Instagram app.
It will be part of the Bring customers back pack at no extra cost, and included in your 14-day free trial once it opens. Already on one of our earlier plans? It will be included.
What your customers get.
Answers where they already write
Customers message you on Instagram like always, and the answer comes back there.
A reply from a real person
You or your team answer, from the Instagram app or from Passtastic. The chat is the same in both.
Nothing they didn't ask for
You reply to people who wrote to you first. No offers or automatic messages go out on Instagram.
Your Instagram chats in one place.
Your team keeps answering the way it does today. Passtastic puts the chats in the Inbox and, once you link one, the customer's card beside it.
One inbox for all your chats
A chat from Instagram appears in the Inbox, marked with its channel, next to your WhatsApp chats.
Reply freely for 24 hours
Within 24 hours of a customer's last message you can write whatever you like. After that, you answer in the Instagram app.
Link a chat to a customer
Instagram doesn't share a phone number, so you link a chat to a customer yourself. The customer's card then sits beside the chat.
Set up in 3 steps.
Connect Instagram
In Settings, open Messaging channels, click Connect Instagram, log in with Instagram or Facebook and, if you have several accounts, choose the one to connect.
Allow messages
Allow Passtastic to manage your messages in the window Meta shows. Replies you send in the Instagram app appear in Passtastic too.
Reply and link
Answer chats in the Inbox. To see a customer's card beside a chat, click Link to customer and pick them.
The concerns we hear most.
When can I connect?
Instagram opens once Meta approves it. WhatsApp is already available.
What do I need?
An Instagram professional account (business or creator). You log in with Instagram or Facebook and choose the account; owners and admins can connect it.
Can I send offers there?
No. On Instagram you reply to people who wrote to you first. Offers go by wallet notification or SMS, and by WhatsApp.
How is a chat matched to a customer?
Instagram doesn't give us a phone number, so Passtastic can't match a chat by itself. You click Link to customer and pick the customer.
Instagram and Passtastic, answered.
What do I need to connect Instagram?＋
An Instagram professional account (business or creator). You log in with Instagram or Facebook and choose the account; owners and admins can connect it.
Can I send offers on Instagram?＋
No. Instagram is for replying to people who wrote to you first, so there are no offers, campaigns or automatic messages there. Offers go by wallet notification or SMS, and by WhatsApp.
How long can I reply?＋
For 24 hours after the customer's last message you can write freely. After that, answer in the Instagram app.
Do replies from the Instagram app show up in Passtastic?＋
Yes. A reply you send in the Instagram app appears in the same chat in Passtastic.
How is a chat matched to a customer?＋
Instagram doesn't give us a phone number, so you link a chat to a customer yourself: open the chat, click Link to customer, search by name, email or phone and pick them. Unlink undoes it, and the chat stays in the Inbox.
Who can connect it?＋
An owner or an admin can connect and disconnect Instagram. Editors can reply and viewers can read. Disconnecting stops new messages from appearing, and your chats so far stay in Passtastic.
Related integrations.
Chat with customers next to their loyalty card and send offers on WhatsApp, with your own number and app.
MessengerComing soon
Answer Messenger chats next to the customer's loyalty card. Replies only, with your own Facebook Page.
Web sign-up
Wallet buttons or a full form on WordPress, Squarespace, Wix, Shopify, or any site that accepts HTML.
Your customers' chats,
next to their cards.
Once Instagram opens, you'll answer chats in the Inbox and link them to your customers' cards.
Square is a trademark of Block, Inc. Zapier, Make, Holded, Lightspeed, Odoo, IdoSell and Shoper are trademarks of their respective owners. Passtastic is not affiliated with them unless stated. Instagram, Messenger, Facebook and WhatsApp are trademarks of Meta Platforms, Inc.