Point Card
Point cards fit when customers spend different amounts, or when you want more than one reward. You answer three questions, and what you choose works from the first scan.
1. How do customers earn points?
Pick one of three ways:
Per visit: the same points every visit, for example 10 points. At the counter your staff tap +10 points once in the scanner. Good for barbers, gyms and restaurants with similar bills.
Per amount spent (selected when you start): for example 1 point for every $1, or 1 point for every $5. Staff type the amount the customer spent and the scanner works out the points. Good for shops and cafés where bills vary.
Per product: points for what the customer buys, for example Pizza 5 points, Coffee 2 points. Staff pick the products in the scanner. Good when some products matter more than others.
With Per visit or Per amount spent you can also open + Extra points for specific products: for example 1 point for every $5, and Pizza gives 5 extra.
Under the three ways a sentence tells you what a customer earns, for example "A customer who spends $25 earns 25 points."
Products come from your Items. Start typing to find one; a product synced from Square or Shopify is linked, not copied. A name you don't have yet is added to your Items when you publish.
2. Rewards
Add what customers can get with their points, for example Free coffee: 100 points. Click + Add reward to offer more than one:
- 100 points: a free drink
- 250 points: a free lunch
When a customer redeems, your staff pick the reward in the scanner. Rewards come from your Items too.
Show rewards on the back of the card sits right under your rewards. It's on for new cards: the back of the card lists every reward and its points, and updates itself when you change them.
3. What do you call them?
Pick Points, Stars or Coins, or choose Your own and type a word of up to 20 characters, like "Beans". The word appears next to the balance on the card straight away in the preview. The front of the card shows the balance and your customer's name.
The back of the card
The back of the card explains how to earn in one line, for example "1 point for every $5 · Pizza +5 extra". It names up to three extra-point products, then "+ more".
Change it later
Everything here can be changed after you publish: open the program, then Setup → Points & reward. It is the same block. See Editing your card.
Do points run out? sits under how customers earn, in Setup → Points & reward: Never (the default), N months after they’re earned, Every year on a date, or All reset if they earn nothing for N days. See Points that run out and keeping your level.
For rounding, a minimum purchase, a points cap per visit, or register codes for your rewards, use More options in Points rules (Settings → Points & rewards rules). See Items & Rewards.
Real business examples
- Coffee shop: Per visit, 10 points. Free coffee: 100 points.
- Clothing store: Per amount spent, 1 point for every $1. $10 off: 200 points, $30 off: 500 points.
- Pizzeria: Per amount spent, 1 point for every $5, Pizza +5 extra. Free pizza: 60 points.
- Beauty salon: Per product, Haircut 20 points, Colour 40 points. Free treatment: 200 points.