Packs & Add-ons: What You Pay For

Is this guide for you?

Open Settings → Billing & plan → Subscription & Billing. If your plan reads Loyalty, bookings + app and the page has a Packs & add-ons section, this guide is for you.

If your plan reads Single Location, Multi-Location or Groups & Brands, nothing changes for you: you keep your plan, its price and everything in it for as long as you want. See Understanding plan limits.

What every account includes

Loyalty, bookings + app is where every account starts. For one business it includes:

• 1 loyalty program of any kind: stamps, points, levels, coupons, or one you sell (membership, bundle, store credit, gift card)
• Table bookings on your own booking page
• Apple Wallet and Google Wallet cards, and your own loyalty app for your customers
• Selling memberships, bundles, store credit and gift cards online
• 1 location, 2 scanners (the scanner app on a phone or tablet) and your login
• The sign-up form, and invite codes for members-only cards
• Your customer list, segments, import and export
• Your poster and QR code, stats and email support

Customers, stamps and rewards are unlimited, and Wallet push messages are free. SMS is extra, paid with message credits.

The four packs

Add a pack when you want your loyalty card to do more. Each pack does one job:

• Bring customers back. Messages that go out on their own: birthday treats, "we miss you" and "almost there" messages, reminders for rewards customers haven't used, and choosing who gets each push offer and when.
• Know your customers. Your own sign-up questions (and showing the answers to your staff when they scan), regulars who stopped coming, your busiest days and times, how often customers come back, and your locations compared.
• Win new customers. Rewards when a customer brings a friend, Google review requests after a customer's second visit, and tagged QR codes that show where each new customer came from.
• Connect your POS. Square, Lightspeed X-Series, Odoo, Holded, Loggro and Siigo, the Zapier and Make connection, and the developer API and webhooks.

All 4 packs costs less than the four on their own. Current prices in your currency are on the Pricing page.

Add a pack

The quickest way is where the feature lives. Anything that is part of a pack you don't have shows Part of and the pack's name with an Add for button, or tells you which pack it's part of when you click it.

1. Click Add for, or the feature itself.

2. The window shows the pack, Your plan today and the New total, with tax.

3. Click Add for and the price. The feature opens right there.

On a paid plan you only pay for the rest of the current month (or year) today, and the window tells you the amount before you confirm.

You can also add packs from Settings → Billing & plan → Subscription & Billing → Packs & add-ons: find the pack under Packs and click Add.

Remove a pack

1. In Packs & add-ons, click Remove next to the pack.

2. The window lists exactly what pauses, for example your birthday message. If you never set anything up with that pack, it says Nothing will pause.

3. Click Remove and pause, or Keep it to change your mind.

On a paid plan you get the rest of this month (or year) back, and the window shows the amount.

On your free trial without a card, there's nothing to remove yet: you choose what to keep when the trial ends.

What "paused" means

Nothing is deleted when a pack is removed or not kept after your trial. What you built stays saved, and your customers' cards keep working. Only new activity from that feature stops:

• Automatic messages don't send. Their settings stay saved.
• Your own sign-up questions are no longer asked. Answers you already have stay saved.
• Refer a friend: friends who arrive through a shared link still join, but nobody earns a new referral reward.
• Google review requests are no longer sent.
• Tagged QR codes still open your sign-up page, but visits aren't counted to them.
• Your POS connection: sales stop adding stamps or points on their own. Staff scan as before.

Each paused item shows Paused · part of and the pack's name, right where it lives.

Turn something back on

Click Turn back on next to the paused item, or add the pack again in Packs & add-ons. Everything comes back as you left it.

Is there room in your plan again for a switched-off location or scanner, for example after you add a business? Then it shows Turn back on · included: click it and it comes back at no cost. While that room is there, + in Packs & add-ons doesn't sell you another one: it shows you where to turn the switched-off one back on.

Extra locations, scanners, logins and programs

Under Businesses, locations, scanners, people and programs in Packs & add-ons, use + and − to change a number. The window shows the new total before you confirm.

• Locations. 1 per business is included. Each extra location comes with a scanner and its own table bookings.
• Scanners. 2 per business are included, plus 1 for each extra location.
• People with a login. Your own login is included, and it works for all your businesses. Someone who already has a login in another of your businesses doesn't cost anything.
• Loyalty programs. 1 per business is included.

You can also add these where you need them: adding a location, a scanner or a team member beyond what your plan includes shows the price at that moment.

Lowering a number below what you use asks you which ones stay on. The rest are switched off, not deleted, and show as Switched off with the reason. An extra program that is switched off keeps working for its members: they keep collecting and using rewards, but new people can't join, and you can't edit it or message its members.

When you raise the number again, Which one turns back on? lets you pick.

Add a business

A business is a separate brand with its own customers, card and customer app. It includes 1 program, 1 location and 2 scanners, and you use your own login. It starts with no packs: you add them for it.

1. Open Settings → Business → Organization and click Create organization.

2. Type the name and click Create organization.

3. The window shows the price and your new total, and says the business will be created after you confirm. Confirm, and it's ready.

A new business can also cover extras you already pay for: it includes 2 scanners and 1 program, so an extra scanner or program you bought earlier can become included. The window lists what is now included and what you save, for example Your extra scanner is now included, before you confirm.

You can also click Add a business in Packs & add-ons.

During your free trial you have one business. Add more once you choose your plan.

Monthly or yearly

Yearly costs about 25% less than paying monthly, on everything: the base, packs and extras.

• On your free trial: choose Monthly or Yearly on the Keep what you used screen, or click Pay yearly and save in Packs & add-ons.
• Already paying: switching between monthly and yearly isn't available yet, so pick the one you want before your trial ends.

Monthly plans can be cancelled any time. Yearly plans can be cancelled any time too and stay on until the end of the year you paid for.

Who can change the plan

Only the account owner can add or remove packs and extras. Everyone else sees the plan but not the buttons: Only the owner of your business can change the plan. Where a feature is part of a pack they don't have, they see The owner can add it.

Businesses billed through an app store

If you installed Passtastic from an app store (such as IdoSell or Shoper), that business pays through the store at the store's prices. Change its plan in your store panel. Packs & add-ons shows it as Managed in the store, and it isn't counted in the numbers there.

Message credits

SMS is paid with message credits, bought separately. In Packs & add-ons, click Buy message credits. See SMS credits.

Common questions