Update Your Payment Method
Adding your first card during the trial
If you're still on the trial and haven't given us a card yet, you don't need the Stripe portal. Open Settings from the sidebar — the strip under the title shows your plan and an Add payment details button. (It's also at the top of Settings → Billing & plan → Subscription & Billing.)
That's one screen: Monthly or Annual, your card, your business name and address, and a VAT / tax ID (optional) field. Then Save card.
Nothing is charged when you save it — the screen shows you what will happen instead, for example *Charged €39 on 3 Oct when your trial ends*. Full walkthrough: Upgrade or reactivate your plan.
Change the card on your account
1. Open Settings from the sidebar.
2. Under Billing & plan, open Subscription & Billing.
3. Scroll to the bottom and click Manage Billing in Stripe.
4. Your billing portal opens. It's hosted by Stripe, so your card details never touch Passtastic — we never see or store your card number.
5. Choose Add payment method, enter the new card, and set it as the default.
6. Close the portal. You'll come straight back to Passtastic.
Adding a card doesn't charge you. Your plan, your price and your renewal date all stay exactly as they were.
Fix a failed payment
If a payment fails, your plan strip says Payment failed — in the account menu behind your avatar, on Settings, and on Subscription & Billing — and it offers one button: Update card. That button opens the same Stripe billing portal as above.
While a payment is outstanding we don't offer you anything that charges the same card again — no upgrade, no add-ons, no switch to annual. A bigger charge on a card that just bounced isn't an answer to a card that bounced. It looks like things have been taken away; nothing has. Update the card and all of it comes straight back.
Add a working card and set it as the default. Stripe retries the charge on its own — you don't need to pay manually, and you don't need to message us.
If your plan has already ended, the card alone won't bring it back: you'll see Reactivate instead, which charges your card and turns your programs back on in one click. See Upgrade or reactivate your plan.
Billed through Shopify or IdoSell? Passtastic can't take a card for you — your subscription lives in their admin. Resolve the payment there (in IdoSell: Apps → My applications) and your plan comes back on its own.
Download an invoice
In the same billing portal, open Invoice history. Every invoice is there as a PDF, including ones issued before you changed cards.
Want your VAT number or a corrected business address on future invoices? The portal has both, and you can also add a VAT / tax ID the first time you save a card.
Do I have to cancel and re-subscribe to change my card?
No. Adding a new card in the billing portal is all it takes. Your plan, price and renewal date don't change, and there's no gap in your service.
Will changing my card charge me straight away?
No. Adding a card doesn't trigger a payment. The new card is used at your next renewal — unless you have a failed payment outstanding, in which case Stripe retries it shortly after you add the card.
Can I have more than one card on file?
Yes. The billing portal keeps every card you add and uses whichever one is set as default. It's worth keeping a spare on file so an expired card never interrupts your programs.
Who can change the payment method?
Only the account owner. Admins and editors can run your programs day to day, but billing is owner-only — they won't see these buttons at all.
Something not adding up on your bill? Message us in the chat — a real person will look at your actual account.