Your IdoSell Loyalty Programme

How your card works with your shop

You installed Passtastic from the IdoSell Apps catalogue, so your loyalty card and your shop are already linked — there is nothing to connect. The card your customers add to Apple Wallet or Google Wallet mirrors the points balance from your IdoSell shop: when a customer earns or spends points in your shop, their wallet card shows the same number.

The important part is that nothing changes in your shop. Your customers keep earning and spending points at checkout exactly as before — the same points, the same rules you set in IdoSell. Passtastic simply gives those points a home in the wallet and lets you reach customers on their phone.

One thing to know: there is one loyalty programme per IdoSell panel. All your shop's customers share the same card.

Bonus points on top of your IdoSell programme

Your shop's own points keep accruing as before. On top of them, you can hand out extra points from Passtastic — for order milestones, VIP levels, and in-store visits.

Open Programs, open your card, go to Setup, and open Points & reward. There you'll find Bonus points on top of your IdoSell programme, with three ways to give bonus points:

• Order bonus — extra points on every N-th paid order. For example, reward every 5th order with a handful of bonus points.
• VIP levels — a standing bonus on every order once a customer reaches a level. When you switch this on, existing customers get their level from their last 12 months of orders; the bonuses start from that moment on.
• In-store scan — points for a visit to your physical shop, awarded by your Passtastic scanner.

Every bonus credit is capped, so a single order can't hand out more than the limit you set. And returns take a bonus back: if a customer returns an order, the bonus points from that order are removed again.

Bonus rules save separately from the card, and they apply from the next paid order.

Messages

When bonus points land, your customer reads a short line on their phone. You write those lines under Messages, in the same Bonus points panel.

You can edit the sentence for each kind of bonus, and drop the live numbers in with these tokens:

• `[points]` — the bonus points on this order
• `[order]` — which order it was (the 5th, for example)
• `[level]` — the VIP level's name
• `[shop]` — your shop's name
• `[bonus]` — the standing bonus a level earns per order

There is also a `[punkty]` token, which only appears when you're writing in Polish — it makes the word "point" agree with the number in front of it.

Prefer the wording we ship? Reset to default puts the original sentence back. The language a message is sent in is your shop's language — you'll see "Sent in Polish" or "Sent in English" next to the editor.

Campaigns

Campaigns bring customers back on their own, and bonus points they hand out land in the IdoSell balance automatically. Open your card, stay on Overview, and click Set up a campaign (or the Campaigns tab).

The ones that fit a shop best are:

• Welcome new customers — a hello the moment someone adds your card.
• Birthday treat — a gift on their birthday. The birthday comes from your shop's customer record, so there's nothing for the customer to fill in.
• Win back quiet customers — a nudge to someone who hasn't ordered in a while.
• Say thanks after an order — a follow-up after each paid order.
• When points reach a number — catch a customer who is close to a reward and nudge them to finish.

Welcome, win-back, thank-you and close-to-a-reward messages come with Multi-Location and Groups & Brands; Single Location includes the birthday message.

One thing to know: a campaign reaches a customer on their phone only if they've saved the card. A customer who hasn't added it to their wallet yet gets no push — which is exactly why importing and inviting your shop's customers (below) is worth doing early.

Segments

Open Customers. Under Start from: you'll see ready-made views of your customers, including Haven’t ordered in 90+ days for your shop. A view appears only when it matches at least one customer. Click one to see exactly those customers and message them.

To pick customers yourself, click Add condition → Orders and filter by Orders placed, Last order or VIP level. Combine conditions to build something like "more than 2 orders" and "no order in 60 days", then click Save view to use it again next time.

Import your shop's customers

Your shop already has customers — bring them in so they can save the card and hear from you. Open Customers and click Import from IdoSell (it's also on your card's Overview, under Bring your shop's customers in).

What comes over: name, e-mail, phone, birthday and marketing consents, straight from your shop.

The invite: choose how to invite them to save the card — Email (free) or SMS (uses credits). Invites only go to customers who gave the matching consent in your shop; anyone without consent is skipped, and so is anyone already on your card. In the invite message box, click + First name to add `[name]`; each customer sees their own first name, and a customer with no name gets the message without it.

You can run the import again later to pick up new customers — people already imported are skipped, so a re-run only adds who's new. Customers you've erased stay out; a re-run won't bring them back.

Consents

Consent follows your shop. Your customers' newsletter e-mail and SMS approvals in IdoSell become their consent here — that's what decides who can be invited and messaged.

If a customer unsubscribes on the Passtastic side, that is respected even if your shop still shows them as approved — an unsubscribe always wins.

Wallet push messages need no consent at all: they're a wallet feature, and a customer who doesn't want them can simply turn notifications off for the card in their wallet.

Customers you can't delete

A customer who came from your IdoSell shop is owned by your shop, so Passtastic won't plain-delete them. The one way to remove such a customer here is to erase them (an admin-only action under Delete permanently), which clears your Passtastic copy — and you'll be reminded that the customer still exists in IdoSell, so erase them there too if you want them fully gone.

For the same reason, the linked card can't be deleted while the IdoSell app is installed. Uninstall the app first (see Packages and billing) if you ever need to remove the card.

Packages and billing

Passtastic for IdoSell comes in three packages, the same as our standard plans, at our yearly prices billed monthly through IdoSell (prices are net):

• Single Location, 74 PLN a month: one location, 3 scanners and the birthday message.
• Multi-Location, 186 PLN a month: up to 3 locations and 9 scanners, and every automatic message (welcome, win-back, thank you after an order, close to a reward).
• Groups & Brands, 599 PLN a month: up to 10 locations and 30 scanners.

Your free month runs on Multi-Location. A week before it ends, your dashboard asks you to choose. If you don't, you move to Single Location.

To choose or change your package, open Settings → Billing & plan → Plans and click Choose this package. Only the workspace owner can do this.

• A bigger package starts right away, and IdoSell bills its price for the current month. IdoSell only bills a package your spending limit covers: if your Passtastic limit in IdoSell is lower than the package price, Passtastic shows you how to raise it. In your IdoSell panel open Apps → My applications, change the Passtastic limit, then come back and click Check again.
• A smaller package starts from your next billing month. Until then you keep what you have.

Moving to Single Location pauses the automatic messages it doesn't include, such as welcome, win-back or thank-you messages. Birthday messages, level rules and always-in-the-app offers keep running. Paused messages carry a note on the Campaigns tab and restart by themselves when you move back up.

To cancel, open Apps → My applications in your IdoSell panel. If you uninstall Passtastic, your customers' cards keep working (they stay in their wallets), but your Passtastic dashboard becomes read-only until the app is enabled again. Your bonus rules and campaign settings are kept, so re-installing picks up where you left off.

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For running loyalty with other tools, see POS Systems & Integrations. To learn more about reaching customers, see Messages and Campaigns (Automated Notifications). For an overview to share with your team, see Passtastic for IdoSell.