Cancel or Change Your Subscription
Switch between monthly and yearly
1. Open Settings from the sidebar.
2. Under Billing & plan, open Subscription & Billing.
3. In Subscription Details, click Switch to Yearly. The button shows how much you'd save.
4. Confirm.
Read this before you switch. Yearly means you pay for the whole year today, not a smaller monthly amount. We take the full year's price and subtract a credit for the part of this month you've already paid for — so the charge that lands on your card is close to a full annual price, not a small top-up.
Over twelve months yearly is cheaper. On the day you switch, it's a big single charge.
Your renewal date also moves to the day you switch.
Switched by mistake? Message us in the chat and we'll move you back to monthly and refund the difference. We do it by hand, so tell us as soon as you notice.
Don't see the button? It's hidden in two situations on purpose: when a payment has failed (fix the card first — see Update your payment method) and when your plan is already set to cancel.
Change your plan
The quickest way up is Upgrade plan, which sits on the plan strip in three places: the account menu behind your avatar, under the Settings title, and at the top of Subscription & Billing. It opens on the next plan up with real monthly and annual prices, tells you exactly what's charged today, and — if you're on the trial — charges nothing and keeps your trial end date. Full walkthrough: Upgrade or reactivate your plan.
To compare everything side by side, or to move down a plan, open Settings → Billing & plan → Plans. The grid opens on the billing period you're already on, so the prices you see are the ones that apply to you; the toggle switches it.
Upgrades apply straight away and you pay the difference for the rest of the period.
Downgrades take effect at your next billing date — you keep your current plan and price until then, and nothing is charged or refunded at the switch. Check the smaller plan's limits first. If your plan puts limits on them, that page shows your current usage — Locations, Scanners and Team Members, each as "used / included". If you're over what the smaller plan allows, remove the extras before you downgrade.
Add extras instead of changing plan
If you only need one more location or scanner, you don't have to move up a whole plan. The Add-ons section on the same page lets you add them individually, billed monthly on top of your plan. See Understanding plan limits.
Two exceptions: add-ons only start once your paid plan does — during the trial the panel says so and points you at a plan that already includes what you need — and they're unavailable while a payment is outstanding, until you've updated the card.
Cancel your subscription
1. Open Settings → Billing & plan → Subscription & Billing.
2. Scroll to the bottom and click Cancel Subscription.
3. Tell us why if you'd like — it's optional and it genuinely helps us.
4. Click Confirm cancellation. Changed your mind mid-way? Keep subscription backs out safely.
Your subscription stays active until the end of the billing period you've already paid for. Nothing is deleted at that moment.
What you'll see after you cancel
Your plan strip changes to your plan name and ends 3 Oct (or *Ends at the end of your billing period* if we can't show a date yet), and the upgrade and payment buttons disappear. That's intentional — there's nothing to buy on a plan that's on its way out.
Changed your mind? On a paid plan, Renew Subscription on Subscription & Billing clears the cancellation and your plan carries on as before, on the same card and the same renewal date.
If you cancelled during your trial and hadn't added a card yet, there is currently no button to switch the trial back on. Your trial runs to its end date; after that you can start a paid plan in one click with Reactivate. If you had already added a card, Renew Subscription puts it back. Message us in the chat either way — we'd rather fix it with you than have you sign up again.
What happens to my cards after I cancel?
Your account and all your data stay. Nothing is erased.
Once the paid period ends, your dashboard is limited and your programs stop running — staff can't add stamps or points, and customers can't redeem. The passes stay installed in your customers' wallets, so when you resubscribe, everything picks up where it left off without your customers doing anything.
Coming back is one click: Reactivate on the plan strip charges your saved card and turns everything back on. See Upgrade or reactivate your plan.
Does cancelling delete my account?
No. Cancelling ends the billing; your account stays. If you want the account itself removed, that's a separate action — see Delete your account.
Can I get a refund if I cancel mid-period?
Cancelling doesn't refund the current period by default — you keep your access until the end of it instead.
If you were charged in error, or you switched plans by mistake, that's different. Message us in the chat and we'll sort it out.
Who can cancel or change the plan?
Only the account owner. Admins and editors can run your programs day to day, but billing is owner-only — they won't see any of these buttons.
Billed through Shopify or IdoSell? Cancel or change your plan where you bought the app — in IdoSell, Apps → My applications. Passtastic shows your plan but can't change it for you.
Not sure which plan fits? Message us in the chat — we'll look at what you're actually using and tell you honestly.