Plans at a glance

Passtastic has three plans. All plans include unlimited customers and all card types (stamps, points, tiers, memberships, coupons).

Single Location

For independent cafés, salons, and studios with one store.

1 location
Up to 3 scanners
Up to 3 team members
Push notifications to all customers and smart segments
Geo-notifications
Automated birthday messages
Insights dashboard
Email support

Multi-Location

For growing brands and small chains.

3 locations (add more anytime)
Up to 9 scanners
Up to 6 team members
Up to 2 organizations
Everything in Single Location, plus:
Custom sign-up fields
Custom segment builder
Targeted notifications to custom segments
Automated messages (win-back, welcome, milestones)
Customer data export
Zapier integration
Priority support

Groups & Brands

For restaurant groups, franchises, and hotel chains.

10+ locations
Up to 75 scanners
Up to 51 team members
Unlimited organizations
Everything in Multi-Location, plus:
Run multiple brands from one dashboard
Role-based access (HQ vs. store level)
Dedicated onboarding & setup
Staff training materials
Dedicated customer success contact

Add-ons: add extra resources without upgrading

If you need more scanners or locations but don't want to switch plans, you can add them as add-ons. Add-ons are billed monthly on top of your plan.

Extra scanners

Available on all plans. Add more staff scanners as your team grows.

Extra locations

Available on Multi-Location and Groups & Brands plans only. Each extra location also includes additional scanners and tracking links.

For current add-on pricing, visit the Pricing page.

How to add

When you reach a limit (e.g., trying to add a 4th scanner on Single Location), Passtastic shows a prompt with two options:

Add the resource as an add-on — with a quantity picker and price preview
Upgrade your plan — if you'd benefit from a higher tier

You can also manage add-ons from Account → Subscription & Billing.

Check your current usage

1. Open Account from the sidebar.

2. Go to the Subscription & Billing tab.

Here you can see:

Your current plan name
Usage statistics (active customers, locations, scanners)
Current add-ons and their cost
Next billing date
Trial days remaining (if applicable)

How to upgrade your plan

1. Open Account from the sidebar.

2. Go to the Subscription & Billing tab.

3. Click Upgrade Now (or Upgrade Subscription if you're already on a paid plan).

4. Select the plan you want and confirm.

Changes take effect immediately. If you're upgrading mid-cycle, you'll receive a prorated credit for the unused time on your current plan.

What happens when you hit a limit?

When you reach a plan limit, Passtastic shows a prompt instead of blocking you. For example:

Scanner limit reached → Choose to add an extra scanner as an add-on or upgrade your plan
Card limit reached → You can upgrade your plan, pause an existing card, or save the new card as a draft
Location limit reached → Add an extra location (Multi-Location and Groups & Brands) or upgrade your plan

Your existing customers and data are never affected — limits only prevent adding new resources.

Common questions

What if I exceed my customer limit?

All plans include unlimited customers. There is no customer cap.

Can I add locations on the Single Location plan?

No. Extra locations are only available as add-ons on Multi-Location and Groups & Brands. To get multiple locations from Single Location, upgrade to Multi-Location.

Can I downgrade later?

Yes. Go to Account → Subscription & Billing and select a lower plan. The change applies at your next billing cycle.

Do I lose data if I downgrade?

No. Your data stays intact. However, features not included in the lower plan (like Zapier or custom segments) will become unavailable until you upgrade again. Active add-ons that exceed the lower plan's limits will also be adjusted.

Is there a free trial?

Yes. You get a free trial with full access to all features on your chosen plan. No credit card required to start.

Would the price increase if I open more stores?

Only if you add locations beyond what your plan includes. Multi-Location includes 3 locations and Groups & Brands includes 10+. Additional locations can be added as add-ons. Check the Pricing page for current rates. Upgrading to a higher plan may be more cost-effective than multiple add-ons.