Export Customer Data

What you get

The export downloads a CSV file with all customer profiles that match your current filters. The file includes:

• Name, first name, last name, email, phone number
• Card name and type
• Status (active, redeemed, pending, etc.)
• Created date
• Expires At — the date the customer's card ends (or ended, when the status is expired). Empty when the card has no end date.
• Person Key — the same value on every card of one customer
• Any custom fields you collect (e.g., birthday, company)

How to export

1. Open Customers from the sidebar.

2. (Optional) Use the filters to narrow down your export:

• Filter by card — select a specific card to export only its customers
• Filter by status — e.g., only active customers

3. Click the Download customers button in the top-right area (next to the search bar).

4. The CSV file downloads automatically to your device. The filename includes today's date (e.g., `passusers_2026-03-25.csv`).

Plan availability

Customer data export is included on every plan, including Single Location. You need the Editor role or higher to export.

Customers with more than one card

The file has one row per card. If a customer holds three cards, they appear on three rows, and the Person Key column has the same value on all three. To see one row per customer, sort or group by Person Key in your spreadsheet.

Tips

• Export specific cards only: Select a card from the "Filter by card" dropdown before clicking download. The export will only include customers for that card.
• Open in any spreadsheet app: The CSV works with Excel, Google Sheets, Numbers, or any other spreadsheet tool.
• Use with your email tool: Export your customers and import the CSV into Mailchimp, Brevo, or any email marketing tool to send campaigns. If you want this to happen automatically, check our Connect Zapier guide.