>What you get

The export downloads a CSV file with all customer profiles that match your current filters. The file includes:

Name, email, phone number
Card name and type
Status (active, redeemed, pending, etc.)
Created date
Any custom fields you collect (e.g., birthday, company)

How to export

1. Open Customers from the sidebar.

2. (Optional) Use the filters to narrow down your export:

Filter by card — select a specific card to export only its customers
Filter by status — e.g., only active customers

3. Click the Download customers button in the top-right area (next to the search bar).

4. The CSV file downloads automatically to your device. The filename includes today's date (e.g., `passusers_2026-03-25.csv`).

Plan availability

Customer data export is available on Multi-Location and Groups & Brands plans. On the Single Location plan, the button will prompt you to upgrade.

Tips

Export specific cards only: Select a card from the "Filter by card" dropdown before clicking download. The export will only include customers for that card.
Open in any spreadsheet app: The CSV works with Excel, Google Sheets, Numbers, or any other spreadsheet tool.
Use with your email tool: Export your customers and import the CSV into Mailchimp, Brevo, or any email marketing tool to send campaigns. If you want this to happen automatically, check our Connect Zapier guide.