Give Each Location Its Own Public Page

What a location page is

Every shop — every Location — has its own public page: a flat address like `passtastic.io/downtown-cafe`. There's no separate "main" page for your organization as a whole any more; every page belongs to one specific shop. If you only have one shop, you already have exactly one page. If you run more than one, each additional shop can claim its own address too — its own link for a window sticker, its own social bio, its own printed material — separate from any other shop's page.

If your business already had a page before this, nothing about it moved. It's simply your first shop's page now — the one usually still named "Main Location" if you haven't renamed it. Same address, same content, same links. You don't need to do anything.

Claim an address

1. Open Customer portal from the sidebar. The page switcher at the top lists every shop — one without a page yet is marked No page yet. If you only have one shop, it's already selected — there's nothing to pick.

2. If that shop doesn't have a page yet, its address form is right there. Type an address. We check it as you type: - This address is free — you can use it. - That address is already taken — someone already has it. Addresses are first-come, first-served across every business on Passtastic, not just yours, so pick another. - That address is reserved, or Use lowercase letters, numbers and hyphens only — try a different one.

3. Click Create page.

We tidy up whatever you type — lowercase it, turn spaces into hyphens, drop anything else — so the address that goes live can look slightly different from what you typed. Once it's created, the same screen becomes that shop's editor, with its real address shown.

A shortcut from Locations: open a shop on the Locations page and you'll see its live address, once it has one, plus a Create page or Edit page button — click it to jump into Customer portal with that shop already picked. Locations is a shortcut in; it doesn't open the address form and there's no way to change the page from there.

Each page stands on its own

A new shop's page is set up once, by copying your first shop's page — its logo, links, socials, theme and headline — as a starting point. From that moment on, the two pages have nothing to do with each other:

• Editing one shop's page never changes another shop's page.
• Change the logo on one shop's page next year, and every other shop's page keeps its old one until you update it there too.

Editing a location's page

Every page uses the same editor — the Customer portal switcher above takes you to any shop's page, whether you're claiming it for the first time or opening one that already exists.

Once you're editing one, logo, cover photo, headline, tagline, links, social profiles, contact info, theme colors, programs and the list all use the same tools.

Programs and the list: what is shared

While editing a page you'll see two short notes — "Cards are shared across all your pages" next to Programs on your page, and a separate note next to the List about your shared item catalog. In practice:

• Programs — Show on your customer portal page is one switch per program for your whole business. It only decides whether visitors see the program: it no longer changes your sign-up form, and Require login before adding is its own setting in the program's Setup. Change it in the program's Setup or from any shop's page in Customer portal; it applies to every shop's page.
• List — each page picks its own selection of items, in its own order, with its own display cost — one shop's page doesn't have to feature what another shop's does. But the items themselves come from your one shared Items catalog, so renaming an item, or changing its photo, updates it everywhere it's shown — on every page that features it. See Items & Rewards.

Changing an address

Open Customer portal and, under Your page is live (or Your page is turned off), click Change address. Type the new address — you'll see straight away whether it's free, with the same checks as when you first claimed one — then click Save address. Only admins and owners can do this. The old address is released the moment you save, so another business could claim it; there's no way to release an address without picking a new one.

There's no redirect from the old address to the new one — anyone with the old link, QR code, or bookmark hits a dead page. Before you rename, think about what you've printed or posted (Instagram bio, window sticker, business card), and download the new QR code from the same screen once the change is saved.

Taking a page down

Open the shop's page in Customer portal, click Take offline, then confirm. The page stops serving — customers can't find it — but the address stays reserved for you. The confirm dialog says so plainly: "Its address stays reserved, so you can turn it back on anytime."

Turn it back on anytime — the page shows Your page is turned off plus a note that your address stays reserved, and clicking Turn page back on brings the page back at the same address, exactly as you left it. (Locations still shows an Offline badge and the reserved address next to the shop, with an Edit page button back into Customer portal — that's a status view, not a second place to change it.)

Removing the shop itself works the same way for the address, for any shop except the one holding your original page. If you remove a location rather than take its page offline, the page goes dark too — but the address stays reserved for you. Restore the shop later and its page (and address) come back exactly as they were. Your first shop can't be removed while it holds that original page — its address may already be shared or printed elsewhere, and archiving it would take the page offline for good. Pause it instead if you only need it offline temporarily.

Pausing the shop also takes its page offline, for the same reason — pausing is for a temporary close, so nobody should land on a "come on in" page for a shop that's shut. That applies to your first shop too: the address stays yours, and the page comes back automatically once you reopen the shop.

| Action | Page goes offline? | Address released? | Page comes back | |---|:--:|:--:|---| | Take the page offline | Yes | No — stays reserved | Turn page back on, anytime | | Remove (archive) the shop | Yes | No — stays reserved | Restore the shop | | Pause the shop | Yes | No — stays reserved | Automatically, once reopened |

Taking one page offline vs turning off the customer portal

Take offline hides one shop's page; its address stays yours. Turn off customer portal is for your whole business: members stop getting their own page and the My rewards link leaves their cards, while your public page keeps working. See Your Customer Portal.

Sign-ups count toward that location

When a customer signs up from a shop's page, Passtastic attributes it to that shop — it shows up in that location's numbers on the Locations page and in Insights, and the customer's record shows which shop brought them in, the same as a sign-up from that shop's poster or scanner.

Common questions

Want a shop to stand out with its own link? Open Customer portal, pick the shop from the switcher, and claim its address.